The & # 39; innovators & # 39; they describe the people who drive the future of travel: those who lead instead of following, who break things, take risks and solve problems in new ways.
He may not know his name, but if he has taken a plane in the last 20 years, he has been affected by a series of innovations in which Hans Miller has had a hand. To begin with, he helped staff build and build the TSA after its founding in response to September 11. If you have boarded a plane with your ticket in your Apple Wallet, that is also Miller, who helped implement them in airlines and airports in the US. UU. And his most recent company, Airside Mobile, has created one of Traveler Essential articles from publishers: mobile passport.
The Mobile Passport application, which allows you to quickly pass through Customs and Border Protection, often in less than 60 seconds, has been a blessing for publishers who do not want to pay Global Entry, as they simply enter their passport information and answer questions at the entrance (like, are you bringing more than $ 10,000?) before arriving at the arrivals immigration room. Best of all? There is no fee, unless you opt for the premium version, which stores your information for future trips, and there is no interview. Mobile Passport has a designated lane at some 28 airports and 4 cruise terminals, and San Juan airport, the ferry and cruise terminals joined in recent months.
We sat down with Miller to know its impact on the way we travel, how mobile biometrics will come into play in the next few years and why we shouldn't worry about more people entering the Mobile Passport secret.
You have spent the last 20 years in the aviation space. How did you start
I was working as a consultant for McKinsey on September 11 (2001) and, a little later, I received a phone call from Ben Smith, who was starting the TSA. Congress passed a law that says: hey, the US government. UU. He has to defend a new agency a year and all the people who were doing aviation security checks have become federal employees. There were a lot of requirements. So he was the 11th employee in the TSA, when the entire agency fit in a room. I had the opportunity to lead the first federal checkpoint at BWI and it was a wild journey. In the first 10 months, we hired 60,000 people in 450 locations.
His most recent company, Mobile Passport, exists since 2014, but is still considered a secret tool to overcome immigration. What misconceptions do you want to clarify about what Mobile Passport can do for travelers?
One of the misconceptions that I think people have is that if everyone discovers the mobile passport, it will stop being fast. And that's not true. People think we are still a secret because they don't see the line. But what Mobile Passport really does is make it easier for CBP officers (Customs and Border Patrol) to do their job. An officer can verify five times more people with Mobile Passport than they can do otherwise. Sometimes there are some people on those lines, but in general, the lines move very fast. Approximately 8 million people have signed up for Mobile Passport at this time, which is comparable to PreCheck, frankly.
We also design our entire approach to privacy, which we believe will become a major problem in the travel space, due to regulations such as the GDPR (General Data Protection Regulation) in Europe and the new laws in California. We really try to anticipate (security issues) by not having a large PII database of everyone (or personally identifiable information). Each traveler using Mobile Passport, their information is only stored on their device. It is encrypted. It is protected The first 20 years of the Internet, all focused on data collection. We believe that the next 20 years for many companies will try to divest data and let the consumer control their own information. And that's really where we are building our future.
The biggest change that happened last year for Mobile Passport is the premium offer, which allows you to store your passport information and more on your phone so you don't have to re-enter it every time you enter the country, as you do with The free option. What was the thought process to launch the premium option?
Like any company, we have to have income to support ourselves. After five years of providing the service completely free, we look around and think: Wow, we are in 32 locations, we have millions of people using the application and we need a group of engineers to make sure it is working properly, Y Have staff to make sure we are handling customer feedback. So we needed to have income, and as I said before, we don't collect or sell data. That is not our game.
People who will use Mobile Passport Plus more frequently will get the most value. It allows advanced users to support the service in general and we can still provide that great experience to people who are new to the service for free. We thought it was a victory. Yes, they cost $ 15 a year, but you can place the passport number of any family member along with yours.
For those who are new to Mobile Passport, what is the ideal order of operations, so to speak, to better use the application? When should we download it? When do we start putting information?
I certainly recommend downloading the application and setting up your passport as soon as possible, because you can never be sure how much bandwidth you will have when you land. In terms of sending, entering your passport information and answering the entry questions, it really doesn't take that long. We suggest that people do that once the plane has landed in the United States, perhaps while it is rolling towards the door. Most likely, you are sitting in your seat spinning your thumbs waiting for the opportunity to get off the plane. What is not good is when people try to send before taking off, because your flight will probably extend beyond the four-hour period you have after entering your information.
You have talked about the possibility of implementing a product in Airside that uses biometrics. How was that idea and what could travelers expect from you?
I don't think it's a big secret that the travel industry in general is very interested in what they call trips without interruptions, or the idea that your face can be your boarding pass and your identification, all in one, so you can simply Pass the camera to check in, check your luggage, go through security, visit a living room, board the plane and go through customs. The challenge of making that real is less around facial recognition algorithms, which have made tremendous progress in the last 10 years. Yes, there is still work to be done, but they are remarkably good. The challenge is really which reference photo compares the passenger. Can you trust that reference photo? Who is responsible for that photo?
Today in the United States, facial recognition pilots that are in operation are using the U.S. Customs and Border Protection Travelers Verification Service. UU., Which is essentially a password database for lack of a better word. And it is a very good system. In some cases, the CBP has allowed the airline to use that same system to board or for security. But there are limits to the extent of that system. So, the question is, is an airline going to build a large photo database (to use to access the living room or other things)? The answer, at least in North America and Europe, is a resounding no.
We believe that we can allow the traveler to access their identification data issued by the government and photograph them electronically, either through a passport chip or through a government database service to confirm their identity. We can allow the consumer to say, "Hi, it's me. I'm entering my information in my secure Airside account that only lives on my device that has the latest generation encryption to confirm it's me."
Then, say, a hotel could integrate this at check-in, so you could get a pop-up window on your phone asking if you want to share this information with the hotel to confirm that it really is you. Then, because it is not stored in a large database, the hotel would only have limited access for a certain period of time, and could revoke it if desired. It will only be stored on your device.
We believe it creates a new model for facial recognition and biometrics that is much more aligned with privacy legislation. Consumers and travelers would have much more control over their data. We see it as a compliment that can fill in the blanks so that the government cannot support certain transactions.
What weaknesses do you see that could be innovated in the aviation space?
I think we could make enrollment in PreCheck much simpler and faster and help many more people enroll in PreCheck. I think that would make a big difference. When PreCheck runs the right way, it's a phenomenal experience. The more people can sign up, the more lanes can be opened and the better it will be. I think it could be a dump.
. (tagsToTranslate) innovative 2019